Rowdy Rules

Cancellations

Are you sure you have to cancel? Really sure? OK, we understand. But we do request a minimum of 24 hours notice.

Scheduled Appointments

To make sure you look as drop-dead fantastic as possible, we need you to be on time for your appointment. And hey, Cinderella (or Cinderfella, for that matter), if you’re running late, we promise we’ll do everything we can to accommodate you. If you’re excessively late, we may need to pack you into your pumpkin coach and reschedule you for another time.

Methods of Payment

Paper or plastic? We take both — Visa, MasterCard, Discover, American Express, debit cards and cold, hard cash. Some stylists may also accept personal checks (but we’re positive they won’t accept IOUs).

Cell Phones

Hey, we’re all about the ring-a-ding-ding, baby… but sometimes crazy cell phones can leave our guests feeling a little flat (not exactly what you want in a hair salon, right?). Turn that ringer to vibrate or silent. If you really miss it, maybe your stylist will sing your ring tone. You can always ask.

Children

Have you heard the saying, “Unaccompanied children will be given a double shot of espresso and a free puppy”? You haven’t? Oh. Well… if children are being supervised by an accompanying adult, then you have nothing to worry about.

Product Returns

Try and try again. Sometimes, it just doesn’t work! If that’s the case, you can exchange any product you’ve purchased within 14 days of the original purchase date. We just won’t let you fail — which is why we only do exchanges, no cash or credit card refunds!

Finally (and if you’ve made it this far, bless your heart), all prices are subject to change without notice, they do denote “starting from” and they’re based on the length and texture of your hair. Our best recommendation is that you consult with your awesome stylist to find out the correct pricing for the type of service you want/need.